National Law Journal Online
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Enhancing services to clients with teamwork
Joanna Hudson-Therway / Special to The National Law Journal July 9, 2007 pg. 13
A law firm's research and knowledge management (KM) capabilities are essential to providing clients with the highest level of service. Given the vast array of online research products on the market, as well as increasingly complex information-management considerations, firms are recognizing the crucial interplay between research and technology professionals, and the value of a dynamic research department. Law firm research and technology staff often have been treated as unrelated, and thus, have been organized under distinct departments, such as the law library or information technology (IT), perhaps occasionally collaborating on discrete projects. An innovative approach, however, maximizes complementary areas of expertise first by formally integrating research and technology under one umbrella and, further, by creating a comprehensive research group that comprises professionals with diverse credentials.