Survey says...

The folks over at Law Librarian Blog did a survey on customer service among the big legal publishers. Read the entire entry for the results and comments about customer service.

LLB's Rate Your Legal Resources Vendors Survey: Customer Services Findings for BNA, LexisNexis, West and Wolters Kluwer


On September 29 2009, LLB launched its Rate Your Legal Resources Vendors: BNA, LexisNexis, West and Wolters Kluwer. The results of the survey are in. Over the course of the next couple of weeks, I will be reporting them. First the data for each section of the survey, with a little commentary, as I try to sort out what I think about the overall survey findings. What do you think? (cont)